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Remember that motto we all learnt in the 90s - "the customer is always right". Well we're here to tell you it's all bullshit. That's right. The customer (or client in our case) is NOT always right and thinking so can have disastrous consequences for you and your business. 

We want you...

Recurring revenue is a crucial aspect of building a sustainable VA business, as it helps break the feast/famine cycle many freelancers and small business owners find themselves in.

In this blog post, we'll help you incorporate recurring revenue into your VA business and create...

Credibility is one part of the all-important 'Know, Like and Trust' factor potential clients are looking for in a VA.

Coming across as a credible virtual assistant means that leads will feel confident that you're someone to trust, that you’re going to fulfill your promises to them, that...

Here are four signs that it's time for you to take a good hard look at your prices and how you're packaging them up.

1 No one is telling you that you're too expensive.

2 You're not making any profit and/or paying yourself regularly.

3 You've started to feel resentment towards your...

If so, it's time to nip it in the bud!

Allowing yourself to be treated as an employee (which as a virtual assistant you're not) is an easy trap to fall into, so don't feel bad.

But if you allow your clients to continue to treat you this way you may just find yourself:

• Working full-time for part...

We talk a lot about 'red flag' clients.  You know the ones ... the leads and clients that display behaviors that indicate they aren't the right fit for you personally or professionally.

And unfortunately as virtual assistants we also need to be on the look out for the red flags that warn us...

When we talk about premium clients, we're talking about the ones who:

• Are looking to gain as much time back as possible and are willing to pay for it.
• Are attracted to glossy, stand-out online presence.
• Are impressed by a slick sales call and onboarding process.
• Are happy to pay in advance for...

Unlike service plans provided by mobile phone providers, virtual assistants need to stop allowing any unused hours 'roll over' to the next month (or beyond!).

Now before you throw your arms up in the air declaring that this doesn't seem at all fair to clients and why on earth would they agree to...

Whether once a year you Maria Kondo the s*** out of the dumping ground that was once your top kitchen drawer, or if each season you go through your closet to donate clothes that no longer fit, the feeling a good declutter gives you is well worth the effort put in.

It's healthy to give our homes a...